How programmes actually run — without invented numbers
These entries are anonymised samples. Every metric is labelled “[Verified stat pending]” until a client authorises publication. Call if you want a walkthrough of a similar funnel in your industry.
What these are
Operating stories: the mess, the stack, the follow-up SLA. Names stay anonymised until we have written rights.
What they are not
They are not a guarantee you will get the same result. Channels, lists, and night coverage differ.
How to read a number
If you see [Verified stat pending], treat it as empty. We will not fill it with a guess.
Real estate developer (anonymised)
Faster enquiry response for a multi-city developer
A national developer needed after-hours coverage and cleaner source attribution across portals and ads. We designed an instant WhatsApp + AI calling motion with tracking numbers per campaign.
Higher-education brand (anonymised)
Admissions overflow without adding a night shift
An education group ran heavy admission campaigns but counselling teams could not answer evening peaks. IVR routing plus AI qualification booked counselling slots.
Healthcare clinic group (anonymised)
Appointment reminders for a multi-speciality clinic
A clinic group wanted fewer idle consult slots without sending clinical advice via bots. Reminder IVR and WhatsApp confirmations were layered onto the existing scheduler.
Ecommerce / D2C (anonymised)
OTP reliability and cart recovery for a D2C brand
A D2C brand split OTP traffic from promotional SMS and added WhatsApp/RCS recovery journeys so festival campaigns would not starve checkout authentication.
NBFC (anonymised)
Service IVR redesign for an NBFC helpdesk
An NBFC helpdesk had deep IVR trees and mixed promotional calling with service lines. We flattened inbound IVR and separated outreach list processing.
Automotive dealer group (anonymised)
Outlet-level test-drive lines for an auto dealer group
A dealer group needed local numbers per outlet, WhatsApp bots for model FAQs, and shared reporting back to the OEM format.
B2B SaaS (anonymised)
Demo show-rate engineering for a B2B SaaS team
A SaaS company had healthy MQL volume and poor demo attendance. We rebuilt the definition of qualified and added confirmation cadences.
Logistics / 3PL (anonymised)
WISMO deflection for a 3PL customer desk
A 3PL's customer desk was consumed by tracking questions already available in scan events. Utility messaging plus track-by-ID IVR freed agents for true exceptions.
Ready to talk about calling, WhatsApp, or ads?
Share the channels, monthly volume, and whether traffic is promotional or transactional. Pricing is quoted — we do not publish a fake package grid.