Admissions overflow without adding a night shift
An education group ran heavy admission campaigns but counselling teams could not answer evening peaks. IVR routing plus AI qualification booked counselling slots.
Challenge
Paid media created more enquiries than counsellors could handle after 6pm. Parents repeated information at every hop. No-show counselling remained high.
Approach
Language-first inbound IVR, AI qualification against course scorecards, WhatsApp brochure flows, and reminder sequences before counselling.
How to read this
This is an anonymised operating story, not a promise that your funnel will behave the same way. Names and metrics stay unpublished until the client authorises them.
Reported results
- [Verified stat pending] — after-hours capture rate
- [Verified stat pending] — counselling slot utilisation
- [Verified stat pending] — counsellor time spent on qualified conversations
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