IVR that routes the call, not a maze of options
Inbound IVR for support and sales queues. Outbound IVR for reminders and surveys. We keep the tree short, log every press, and offer a human when the caller asks.
Problem
IVR becomes a maze that callers escape
Deep menus, outdated options, and no self-service create rage-hangups. Outbound IVR without list hygiene also damages brand trust.
Solution
Flow design, telephony, and reporting together
UR AI Connect implements inbound trees, outbound IVR campaigns, and integrations so selections update CRM fields automatically.
Voice
Capabilities
Inbound trees
Language, department, and priority routing.
Self-service
Balance, status, or slot checks where systems allow.
Outbound IVR
Reminders, surveys, and pulse campaigns.
DTMF + speech
Offer keypad and spoken input where useful.
CRM dispositions
Every path writes an outcome.
Call recordings policy
Retention aligned to your compliance needs.
How it works
- 1
Audit current flows
We listen to where people drop.
- 2
Redesign
Shorter trees, clearer prompts.
- 3
Integrate
Lookups and tickets.
- 4
Tune
Prompt A/B and queue stats.
Benefits
- Lower misroutes
- After-hours capture without full agent staffing
- Campaign IVR that reports like a channel
Use cases
Banking hotline
Card block and balance self-service.
Exam results
Outbound IVR pulse to students.
Appointment reminders
Confirm or reschedule by keypress.
Industries served
Integrations
- PBX / SIP
- CRM
- Helpdesk
- Payment links via SMS/WhatsApp
Explore IVR in depth
Each item below is a full details page — capabilities, process, and FAQs.
Frequently asked questions
Ready to talk about calling, WhatsApp, or ads?
Share the channels, monthly volume, and whether traffic is promotional or transactional. Pricing is quoted — we do not publish a fake package grid.