Appointment reminders for a multi-speciality clinic
A clinic group wanted fewer idle consult slots without sending clinical advice via bots. Reminder IVR and WhatsApp confirmations were layered onto the existing scheduler.
Challenge
Front desk spent mornings chasing patients. SMS-only reminders were ignored. After-hours callers reached a generic voicemail.
Approach
Outbound reminder IVR with reschedule keypress, WhatsApp confirmation, inbound overflow IVR to departments, and strict script rules on what not to say.
How to read this
This is an anonymised operating story, not a promise that your funnel will behave the same way. Names and metrics stay unpublished until the client authorises them.
Reported results
- [Verified stat pending] — no-show rate change
- [Verified stat pending] — front-desk hours returned to in-clinic work
- [Verified stat pending] — after-hours messages captured
Ready to talk about calling, WhatsApp, or ads?
Share the channels, monthly volume, and whether traffic is promotional or transactional. Pricing is quoted — we do not publish a fake package grid.